Daily Archives: March 3, 2012

ESPN Brings More Than 200 College Basketball Games to Facebook

ESPN Brings More Than 200 College Basketball Games to Facebook

ESPN is streaming more than 200 college basketball games on Facebook over the next week. It’s the first time the self-proclaimed Worldwide Leader in Sports has turned to the world’s dominant social network to deliver live content. The streams of conference tournament games — precursors to the real “Big Dance” tournament later this month — … Continued

SugarSync for Android updated, adds enhanced sharing and on-the-go file management

SugarSync for Android updated, adds enhanced sharing and on-the-go file management

Not long after handing its Android application a video-friendly refresh, SugarSync’s back with more updated goodies. Now, the sweet Dropbox adversary is stuffing version 3.5.1 with some productivity and social-driven bits. The rejuvenated app, which won’t ask anything of your wallet, is boosting its sharing features by allowing you to handout contacts, files and folders … Continued

Twitter Surrenders One User’s Data to Police Investigation

Twitter Surrenders One User’s Data to Police Investigation

Three months after being subpoenaed by a Boston district attorney, Twitter has handed over user data from one account that tweeted data allegedly obtained by hacking into police websites. The district attorney of Suffolk County had subpoenaed Twitter in December, requesting “all available subscriber information” for @p0isAn0N, @OccupyBoston, #BostonPD and #d0xcak. The subpoena also included … Continued

How to Maintain Traditional Customer Service in the Social Media Age

How to Maintain Traditional Customer Service in the Social Media Age

Duke Chung co-founded Parature in 2000, with a vision to provide superior customer support software accessible via the Internet. Today, Parature’s Software-as-a-Service (SaaS) product suite supports millions of end users worldwide. You’ve been monitoring your Facebook wall and Twitter pages, responding to customer inquiries. But what are the next steps you should take to stay … Continued